FEAST logo header svg teal
FEAST contact us

Frequently Asked Questions

Question search

Categories

Important
What is the best way to organise my journey?

You can fly to Marco Polo Airport. If you prefer travelling by train, you can also travel to Venezia Santa Lucia Central Station.

If you would like to book a transfer from Venezia Santa Lucia airport or central station to the hotel in Burano, you can select this when booking or simply let us know and we will organise it for you.

Can I cancel my trip?

If the traveller withdraws before the start of the trip or does not start the trip, Ventura loses the right to the travel price. Instead, Ventura may demand reasonable compensation from the traveller. This shall not apply if Ventura is responsible for the cancellation or if unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity, which significantly impair the performance of the package tour or the transport of persons to the destination; circumstances are unavoidable and extraordinary if they are beyond the control of the party invoking them and their consequences could not have been avoided even if all reasonable precautions had been taken.

Ventura has defined this claim for compensation to which it is entitled in the following cancellation fees. The calculation is made taking into account the time of the cancellation declared by the traveller up to the contractually agreed start of the trip, the expected saving of expenses and the expected acquisition through alternative use of the travel services. The compensation shall be calculated as follows according to the time of receipt of the declaration of cancellation by Ventura or the travel agent:

a) General cancellation fee (as a percentage of the travel price):

For bookings in the CLASSIC fare: up to 65 days before departure 20% from the 64th to 30th day before departure 25% 45% from the 29th to 15th day before departure from the 14th to 7th day before departure 60% from the 6th day before departure 80% 90% on the day of departure and in the event of a no-show

For bookings in the FLEXI fare: up to 65 days before departure 0% from the 64th to the 45th day before departure 10% from the 44th to the 30th day before departure 20% from 29 days before departure, the cancellation fees are identical to those of the CLASSIC rate

b) Special cancellation fee:

Special offers/specials, individually prepared package tours and group tours may be subject to special cancellation conditions, to which explicit reference is made in the respective service description or travel advertisement/offer and the travel confirmation in accordance with Art. 250 §§ 3, 6 EGBGB.

Ventura reserves the right to demand higher, specifically calculated compensation instead of the above cancellation flat rates, insofar as Ventura can prove the occurrence of significantly higher expenses than the applicable cancellation flat rate.

Do I need travel insurance?

We advise you to take out travel cancellation insurance, as it can always happen that you are unable to travel shortly before the departure date due to unforeseen illness, an accident or for other reasons. Repatriation assistance insurance is strongly recommended!

If you pay for your Feast trip with your VISA credit card, you are normally insured, but please ask your bank to confirm this. If you do not wish to take out insurance, Feast cannot be held liable.

Feast's travel insurance offer:

We offer 3 types of insurance (cancellation cover/all-round cover/travel cover) when you book online through our partner HanseMerkur. Of course, you can also contact other insurance companies of your choice.

The following links will take you to the insurance booking portal. After booking, you will receive your insurance documents and invoice directly from our partner HanseMerkur.

For Germany, Austria and Belgium, click here https://secure.hmrv.de/rvw-ba/initBa.jsp?baid=419&adnr=4562815&fTypId=0&locale=de_DE

For Switzerland, click here https://secure.hmrv.de/rvw-ba/initBa.jsp?baid=800&adnr=4577797&fTypId=0&st=HMINT&locale=de_CH&mId=21

You can book your travel insurance at any time from the moment you book your trip up to 30 days before the start of your trip.

Is the flight and transfer to and from the airport included?

No, all our tours include an individual journey in order to avoid unnecessary national bundled flights and to give you the opportunity to organise your journey individually.

We are happy to help you plan and decide on flights, train connections or intermediate stages.

If you need a transfer from the airport or train station, we can organise this for you.

What accommodation options do I have as a solo traveller?

Single travellers on this trip have the option of staying in a single room for an additional charge. The single room surcharge is shown for the respective trip under the "Dates and prices" tab. Alternatively, we offer the "half double room" option: you share a double room with a traveller of the same sex. If there is no room partner, we will accommodate you in a single room at half the price.

When booking the last place and for bookings at short notice, we will only confirm the "half double room" if a suitable room partner has been registered. Otherwise we will offer the single room at the full price.

What are the payment terms?

A deposit of 20% of the tour price is due upon receipt of the invoice. Please transfer the remaining payment no later than 21 days before departure. Bank transfers from Germany and other EU countries via IBAN and BIC are fast and inexpensive. You can also pay conveniently by credit card.

What happens if the minimum number of participants is not reached?

According to our terms and conditions, we can cancel the trip if the minimum number of participants is not reached up to 21 days before the start of the trip. As a rule, we will inform you one month in advance to discuss alternatives. You can then, for example, choose another date or an alternative trip. If these options are not suitable for you, we will refund the full travel costs already paid. However, it is rare that a trip cannot be realised. As soon as a trip is guaranteed to take place, we will highlight this on our "Dates & Prices" page.

What is the best way to organise my journey?

You can fly to Rome by plane. From the airport, take the Leonardo Express to Roma Termini railway station. From Roma Termini station, take the train to Trevi.

We recommend our transfer service, which can be booked from Trevi station depending on your arrival time. You can select the transfer when booking or simply let us know and we will organise it for you.

When should I book my flight or train tickets?

You can start organising and booking your journey as soon as we have confirmed that the trip is guaranteed to take place. This happens at the latest approx. 30 days before the start of the trip. If the minimum number of participants has already been reached, you will of course be informed immediately.


Are we always accompanied by our tour guide?

One of our bilingual tour guides is always present for all activities. However, we also encourage you to go on your own discovery tour during your free time. Mediterranean countries are safe countries to travel to and it is very exciting to gather your own travel experiences and share them later, as everyone experiences a country differently. For your free days or afternoons, you can always ask your tour guide for tips.

Can I arrive earlier or stay longer?

If you have decided to arrive earlier or stay longer, we can take care of booking the nights for you in the hotel of your choice.

You will receive the prices for the additional nights from us on request.

How big is the tour group?

The maximum group size is 12 participants, a minimum number of 4 participants must be reached for the trip to take place.

How can I be sure when I book through an online provider?

We are part of Ventura TRAVEL GmbH, a German-based company that has been active in sustainable tourism in South America, Asia and Europe for 20 years. Over 10,000 customers have already booked holidays with Ventura online and are now part of our regular customer base.

Feast has been a Ventura brand since 2022 and benefits from the team, software and experience of Ventura TRAVEL.

How do we guarantee that our trips are authentic?

The aim of Feast trips is to get to know the soul of a country's cuisine and not to mechanically work through well-known highlights.

Contact with the local population is very important to us, as this is what makes our trips so special. We create this through small, family-run hotels, as well as workshops and activities in the homes of locals. Cookery courses, olive oil tastings, wine tastings or visits to producers - these moments allow us to get to know the true hospitality of the Mediterranean and people's philosophies of life, which we can take home with us. At the same time, this ensures that all expenses remain in the country itself and directly benefit the locals, as this is also part of Feast's sustainability concept.

Is it possible to receive reviews from existing customers?

Yes, please take a look at our reviews page. Some customers allow to be contacted so you can hear directly from our customers how they felt on their trip.

What level of fitness do I need for your trips?

Our trips are generally not suitable for people with limited mobility. Please contact us for detailed information and to discuss a possible participation adapted to your needs.

We recommend a good physical condition for our daily excursions.

What means of transport do we use?

We use a minibus for almost all our trips, and we attach great importance to quality. For example, our minibuses are designed in such a way that there is enough space for hand luggage. On some trips, we also explore some highlights on foot or by bike to immerse ourselves fully in local life.

Why are there no trips to Rome or the Cinque Terre?

At Feast, we focus on experiencing authentic Italy. We like to focus on small, lesser-known places that have a lot to offer in terms of cuisine and culture. We want to show you these places the way we would with friends.

Did you know that 92% of Italy's culinary treasure is hidden in small, sometimes unknown places? We would like to look over the shoulders of the local people there with you and get to know their philosophies of life.

Will I have nice fellow travellers?

A good atmosphere is very important to us. Fortunately, our trips attract nice and open-minded people. In the event that a guest is problematic on a trip, our tour guides are trained to deal with this. This way we make sure that you can enjoy your trip.

We also have a blacklist to guarantee that only nice people can book with us again ;)


What accommodation options do I have as a solo traveller?

Single travellers on this trip have the option of staying in a single room for an additional charge. The single room surcharge is shown for the respective trip under the "Dates and prices" tab. Alternatively, we offer the "half double room" option: you share a double room with a traveller of the same sex. If there is no room partner, we will accommodate you in a single room at half the price.

When booking the last place and for bookings at short notice, we will only confirm the "half double room" if a suitable room partner has been registered. Otherwise we will offer the single room at the full price.


Can I extend my trip?

All of our tours can also be extended individually. Either to get to know other regions of the country you are visiting before travelling or to spend the last few days relaxing at a beach destination, for example.

If you have individual wishes, we will be happy to advise you and arrange the perfect trip for you.


Do I need an adapter?

No, you do not need an adapter for most sockets. However, in addition to the C and F type sockets commonly used in Germany, there is also a type L socket in Italy. Frequent travellers often have an all-in-one adapter that works all over the world and this would then also be suitable for all Italian socket types.

What documents do I need?
  • Travel documents
  • Valid passport or identity card (send a copy to your e-mail address for security reasons)
  • Credit card or EC card (for withdrawing money, paying and if it includes travel insurance)
  • Documents relating to your travel insurance and international health insurance, if you have taken out one
What is the best way to organise my journey?

You can fly to Toulouse or Bordeaux by plane and hire a car from there. If you prefer to travel by train, you can also drive to Toulouse or Bordeaux train station and hire a car there for the onward journey. You can also take a train from Bordeaux to Sarlat.

If you would like to book a transfer to the hotel, we can organise this for you. Just let us know and we will take care of it.

What is the best way to organise my journey?

You can fly to Catania by plane.

From Catania airport to the hotel: We recommend our transfer service with an approximate duration of 4 hours from the airport to the hotel. The transfer tries to group all passengers together, with a possible waiting time before departure of up to 90 minutes. For example, if the transfer departs at 11:00 and you arrive at the airport at 10:30, the waiting time is only 30 minutes.

Of course we can also organise an individual transfer, just let us know.

What is the best way to organise my journey?

You can fly to Turin by plane. You can also take a bus from there to Fossano railway station.

If you would like to book a transfer from the airport to the hotel or from the train station to the hotel, just let us know and we will organise it.

What is the best way to organise my journey?

You can fly to Catania by plane.

From Catania airport to the hotel: We recommend our transfer service with an approximate duration of 4 hours from the airport to the hotel. The transfer tries to group all passengers together, with a possible waiting time before departure of up to 90 minutes. For example, if the transfer departs at 11:00 and you arrive at the airport at 10:30, the waiting time is only 30 minutes.

For individual travellers:

From Catania to Salina: We recommend taking the hydrofoil in Milazzo harbour, with an approximate journey time of 1:30 to 2 hours, to reach the island of Salina. You can book the tickets on the website: https://www.misterferry.de/

From Salina to the hotel: From the harbour of Salina it takes about 20 minutes by taxi to reach the hotel.

What is the best way to organise my journey?

You can fly to Milano Malpensa by plane.

From Milan airport, take a bus to the main railway station. The journey takes about 1 hour. (https://www.malpensashuttle.it/en/index.html) From the central station, take the train to Fidenza. The journey takes about 1 hour and 30 minutes.(https://www.trenitalia.com/de.html)

You can also take the train from either Bologna Central Station or Modena Station and then take the train to Fidenza. (https://www.trenitalia.com/de.html)

What is the best way to organise my journey?

You can fly to Naples by plane. If you prefer travelling by train, you can also travel to the main train station in Naples or Salerno.

We recommend our transfer service, which can be booked depending on your arrival point (Naples airport, Naples central station or Salerno station). Just let us know and we will organise everything for you.

What is the best way to organise my journey?

You can fly to Turin by plane. If you prefer travelling by train, you can also travel to Torino Porta Susa Central Station or Bra Station.

We recommend our transfer service, which can be booked depending on the place of arrival (Torino Airport, Torino Porta Susa Central Station or Bra Train Station).

Individual transfer from Bra train station:

In this case, we recommend that you take the bus (Arriva: https://torino.arriva.it/) from Turin airport to Turin and get off at the Porta Susa stop. Then take the train to Bra, which takes about 1 hour. If you are already in Turin, we recommend that you get off at Porta Susa station and then take the train to Bra. Tickets can be booked directly at Porta Susa station or on the Treni Italia website (https://www.trenitalia.com/de.html).

What is the best way to organise my journey?

You can fly to Turin by plane. If you prefer travelling by train, you can also travel to Torino Porta Susa Central Station or Bra Station.

We recommend our transfer service, which can be booked depending on the place of arrival (Torino Airport, Torino Porta Susa Central Station or Bra Train Station).

Individual transfer from Bra train station:

In this case, we recommend that you take the bus (Arriva: https://torino.arriva.it/) from Turin airport to Turin and get off at the Porta Susa stop. Then take the train to Bra, which takes about 1 hour. If you are already in Turin, we recommend that you get off at Porta Susa station and then take the train to Bra. Tickets can be booked directly at Porta Susa station or on the Treni Italia website (https://www.trenitalia.com/de.html).

What is the best way to organise my journey?

You can fly to Trieste by plane. From there, take a train to the main railway station.

If you prefer travelling by train, you can also travel to Trieste Central Station. The hotel is only 10 minutes away from there.

Of course we can also organise a transfer to the hotel, just let us know.

What is the best way to organise my journey?

You can fly to Catania by plane.

From Catania airport to the hotel: We recommend our individual transfer service (journey time approx. 1 hour). The individual transfer will be ready punctually at the arrival time notified and will also be organised for the return journey.

What is the best way to organise my journey?

You can fly to Pisa or Florence by plane. If you prefer travelling by train, you can also get off at Siena station or Florence station.

We are also happy to organise a transfer to the hotel for you, just let us know.

When will I receive my travel documents?

You will receive your documents in two steps. Firstly, you will receive a confirmation email about your registration for your chosen trip as well as your invoice and our travel insurance certificate.

You will receive a detailed description of the itinerary no later than two weeks before the trip.


Can I eat a vegetarian diet while travelling?

Yes, Mediterranean cuisine offers countless vegetarian dishes and you can choose vegetarian options in almost all restaurants. When booking your holiday, you can indicate that you would like a vegetarian diet.

In any case, we will inform all our partners about intolerances and special diets shortly before departure.

What accommodation do we have on our trips?

We have personally and very carefully selected the accommodation for our trips. We have opted for small, local, often family-run accommodation rather than large hotel chains. In this way, we want to ensure that the income remains in the country and that the local population benefits directly from it.


What is VSocial and what does the donation mean?

Social commitment has been very important to us at Ventura TRAVEL since our foundation. For this reason, Ventura TRAVEL founded the non-profit organisation VSocial in 2002. The organisation supports community tourism projects in numerous Latin American countries.

VSocial supports the projects not only financially, but also through knowledge transfer. In this overview you can see how the donations are used.

VSocial is mainly financed by donations, project sponsorships and special donations from travellers. We therefore forward 10 euros from each traveller as a donation to VSocial. This is not a lot, but even with small contributions VSocial can achieve a lot. If you do not wish to do this, simply make a brief note in the comments field of your booking or call your customer advisor. The EUR 10 is already included in all travel prices, so the donations do not represent any additional costs.

Further information on the projects and the use of the donations can be found on the VSocial website



2024 Feast, a Ventura TRAVEL GmbH brand

All rights reserved

Anna Ventura picture new

Your contact

Anna

Book a video consultation

15min face to face consultation

Anna Ventura picture new